Last updated: August 3, 2026
1. Scope
These General Terms and Conditions of Sale, hereinafter referred to as the “GTC”, govern the contractual relationship between Fribourg Olympic Basket and any person making a purchase or reservation, including for:
These GTC apply to purchases made:
Specific conditions may apply to certain products, tickets, subscriptions, or events. In case of contradiction, the specific conditions communicated during the order prevail over these GTC.
2. Identity of the Seller and Organizer
The products and services referred to in these GTC are offered by:
Fribourg Olympic Basket
Administration
Chemin St-Léonard 7
1700 Fribourg
Switzerland
Phone: +41 26 322 08 53
Email: info@fribourg-olympic.ch
Hereinafter “Fribourg Olympic”, “the Club”, “we”, or “the Organizer”.
When the sale is made on an external platform, this platform may act as a technical or contractual intermediary. Its own general conditions may also apply to the use of its services.
3. Acceptance of the GTC
The customer acknowledges having read these GTC before validating their order.
By validating their order, checking the corresponding acceptance box, or proceeding with payment, the customer accepts these GTC without reservation.
The customer confirms having the necessary legal capacity to enter into the contract.
When an order is placed on behalf of a company, association, or other organization, the person placing the order confirms being authorized to commit that organization.
4. Information on Products and Services
Fribourg Olympic strives to present products, tickets, and services accurately.
However, photographs, illustrations, seating plans, colors, dimensions, and other representations are provided for informational purposes only. Slight differences may exist between the online representation and the product actually delivered.
The essential characteristics, prices, and applicable availabilities are those indicated at the time of the order.
Information relating to matches and events, including dates, times, venues, teams, participants, programs, and ancillary services, may be modified under the conditions provided for in these GTC.
5. Order and Conclusion of Contract
5.1 Order Process
The customer selects the desired products or services, provides the requested information, verifies the summary of their order, and proceeds with payment according to the proposed methods.
Before final validation, the customer must check, in particular:
The customer is responsible for the accuracy of the information provided.
5.2 Conclusion of Contract
The presentation of a product, ticket, or service on the website constitutes an invitation to order and not a legally binding offer.
The contract is concluded when:
A simple automatic acknowledgment of receipt does not necessarily constitute final acceptance when additional verifications are required.
5.3 Refusal or Cancellation of an Order
Fribourg Olympic may refuse or cancel an order, particularly in cases of:
When an order already paid for is refused or canceled by Fribourg Olympic, the amounts concerned are refunded, subject to any sums remaining due by the customer.
6. Prices
Prices are indicated in Swiss Francs, CHF.
Unless otherwise indicated, prices include legally applicable taxes.
Additional fees may be added before order validation, including:
The total amount due is indicated before the final validation of the order.
Fribourg Olympic may modify its prices at any time. The applicable price is that displayed and accepted at the time of the order, subject to an obvious error.
7. Payment Methods
Available payment methods are indicated during the order process.
Depending on the channel used, payment may be made by:
Online payments may be processed by an external provider. The customer may be subject to the terms of use of this provider.
Payment is due immediately, unless otherwise agreed in writing.
In case of payment by invoice, the deadline indicated on the invoice must be respected. Failure to pay by the due date, Fribourg Olympic may, in particular:
8. Vouchers, Promotional Codes, and Credits
Vouchers, promotional codes, and credits:
In case of cancellation of an order paid for using a credit or voucher, the refund may be made in the same form.
9. Specific Conditions Applicable to the Shop
9.1 Product Availability
Products are offered while stocks last.
If a product becomes unavailable after the order, Fribourg Olympic may:
The customer remains free to refuse a replacement product.
9.2 Delivery
Available delivery territories and methods are indicated during the order.
Announced deadlines are indicative, unless there is an express written commitment for a firm date.
Fribourg Olympic is not responsible for delays caused by, in particular:
The customer must check the package upon receipt.
Any visible damage, incomplete package, or delivery error must be reported as soon as possible to info@fribourg-olympic.ch, accompanied by photographs and the order number.
9.3 Customs Fees
For deliveries outside Switzerland, taxes, customs duties, or import fees may be charged by authorities or the carrier.
Unless otherwise indicated, these fees are borne by the customer.
9.4 Transfer of Risks
Risks of loss or damage are transferred in accordance with applicable law.
When the customer chooses a carrier not offered by Fribourg Olympic, risks may be transferred upon delivery of the product to that carrier.
9.5 Retention of Title
Products remain the property of Fribourg Olympic until full payment of the order.
10. Absence of General Right of Withdrawal
Subject to any mandatory rules that may apply, Swiss law does not provide a general right allowing the customer to withdraw from an online purchase simply because they have changed their mind.
Orders are therefore firm upon acceptance.
Fribourg Olympic may nevertheless voluntarily grant a return or exchange under the conditions provided below.
Tickets, subscriptions, Hospitality services, reservations, and services linked to a specific date cannot be canceled by the customer, unless expressly stated otherwise.
11. Returns and Exchanges of Shop Products
11.1 Voluntary Return
Subject to the exclusions below, the customer may request the return of an unused product within 14 calendar days of its receipt.
The return must be announced in advance to:
The product must be:
The acceptance of a voluntary return constitutes a commercial gesture and not the recognition of a general legal right of withdrawal.
11.2 Products Excluded from Returns
The following cannot be returned or exchanged, in particular:
The legal rights applicable to defective products remain reserved.
11.3 Return Costs
Unless due to a delivery error or a defect attributable to Fribourg Olympic, the costs and risks of return are borne by the customer.
Initial delivery costs are not refunded, unless otherwise legally required or due to an error attributable to Fribourg Olympic.
11.4 Refund
When a return is accepted, the refund occurs after receipt and verification of the product.
Fribourg Olympic may refuse or reduce the refund when the product:
The refund is made, as far as possible, using the original payment method.
12. Defective Products and Warranty
The customer must check the product as soon as reasonably possible and report any defect found without delay.
The claim must include:
In the presence of a proven defect, Fribourg Olympic chooses, within the limits permitted by law, the appropriate solution, including:
The warranty does not cover, in particular:
The customer’s mandatory rights remain reserved.
13. Specific Conditions Applicable to Tickets
13.1 Ticket Validity
Each ticket grants access only to:
The ticket may be issued in electronic, printed, or physical form.
The customer must immediately check the information on their ticket and report any errors as soon as possible.
13.2 Ticket Control
The ticket must be presented at the control, in a legible form and with a usable barcode or QR code.
The first valid scan of the ticket invalidates it. Any subsequent copy will be refused.
The customer is responsible for the safekeeping and confidentiality of their ticket. They must not publish or transmit the image of the barcode or QR code.
Fribourg Olympic may request an identity document or proof of discount.
13.3 Discounted Tickets
Discounted rates may be reserved for, in particular:
Valid proof may be required at the entrance.
In the absence of proof, the customer may be required to pay the difference to the full price. Otherwise, access may be refused without refund.
13.4 Children
The access rules applicable to children are indicated for each event or ticket category.
Even when entry is free, a ticket or reservation may be required for capacity and safety reasons.
Minors remain the responsibility of their legal representative or the adult accompanying them.
13.5 Persons with reduced mobility
Seats intended for persons with reduced mobility and their companions must be reserved in the category provided for this purpose.
Fribourg Olympic may request the information strictly necessary to organize reception and accessibility.
Free entry or the companion’s rate depends on the offer announced for the event concerned.
13.6 Lost, stolen, or damaged ticket
Lost, stolen, damaged, or already used tickets are in principle neither replaced nor refunded.
When the ticket is nominative and its purchase can be verified, Fribourg Olympic or the ticketing platform may, without being obliged to do so, offer a replacement solution.
14. Season Tickets
14.1 Scope of the season ticket
The season ticket gives access only to the competitions, matches, and services expressly indicated in the offer.
The scope of each package may vary notably according to:
The benefits announced for a season ticket are personal and cannot be converted into cash.
14.2 Allocation of seats
When a seat is allocated, the season ticket holder must occupy the indicated seat.
Fribourg Olympic may exceptionally allocate another seat of a comparable category, notably for reasons related to:
14.3 Matches not played or moved
The season ticket is linked to the sporting season and not to a guaranteed number of matches, unless otherwise stated.
The number of matches may vary notably depending on:
Unless otherwise decided by Fribourg Olympic or required by law, the absence of a match that was not guaranteed in the offer does not entitle the holder to a refund.
14.4 Use and transfer
Unless it is nominative or subject to specific restrictions, a season ticket may be lent occasionally to a third party.
The holder remains responsible for its use and the behavior of the person to whom they entrust it.
Commercial or repeated resale of the season ticket is prohibited without written authorization.
14.5 Loss of the season ticket
In case of loss or theft, the holder must contact Fribourg Olympic promptly.
Reasonable fees may be charged for the issuance of a duplicate.
The old season ticket may be deactivated.
15. Resale and commercial use of tickets
Unless authorized in writing by Fribourg Olympic, it is prohibited to:
Fribourg Olympic may cancel the tickets concerned without refund and refuse access to their holder.
Customers are invited to acquire their tickets only from official channels.
Fribourg Olympic does not guarantee the validity of tickets purchased from unauthorized third parties.
16. Modification of a match or event
The dates, times, and locations of matches or events may be modified, notably due to:
It is the customer’s responsibility to check updated information before going to the event.
As far as possible, Fribourg Olympic will inform buyers via its website, social networks, the ticketing platform, or the contact details provided during the order.
A reasonable modification of the schedule, location, opponent, program, participants, or ancillary services does not in principle entitle the holder to a refund when the main event is maintained.
17. Postponement of an event
In case of postponement, the ticket remains in principle valid for the new date.
When Fribourg Olympic decides to authorize a refund, the terms, deadlines, and any non-refundable fees are communicated to the customers concerned.
In the absence of an express announcement authorizing a refund, the customer’s personal inability to attend the new date does not automatically entitle them to a refund.
The customer’s personal expenses, notably transport, parking, accommodation, or catering costs, are not refunded.
18. Cancellation of an event
In case of definitive cancellation of an event, the customer may request a refund of the nominal price of the ticket, subject to:
Processing, delivery, payment, or platform fees may not be refunded when they correspond to services already performed or when the provider’s conditions so provide.
Unless otherwise required by law, the refund does not cover:
When the event includes several matches, activities, artists, speakers, or services, the cancellation or replacement of only part of the program does not necessarily constitute a cancellation of the event.
19. Interrupted or shortened match
When a match or event begins but must be interrupted, suspended, or shortened, the consequences depend notably on:
The ticket is not automatically refunded.
Fribourg Olympic will communicate any applicable measures, such as:
20. Access to the venue and security regulations
Access is subject to:
Fribourg Olympic may refuse access or remove any person who:
In these situations, no refund is due.
21. Prohibited objects
It is notably prohibited to introduce into the venue, unless expressly authorized:
The list of prohibited objects may be adapted according to the event.
22. Late arrival and exit
Late arrival may result in delayed access or the temporary inability to occupy the reserved seat.
Exiting the venue may be final when the control system does not allow re-entry.
No refund is due because of a customer’s delay, arrival after the closure of access points, or a voluntary exit.
23. Photographs, videos, and broadcasts
Photographs, videos, or recordings may be made during matches and events for purposes including:
The public may appear incidentally in general or atmospheric views.
Any individualized exploitation of a clearly identifiable person is subject to the applicable rules regarding image rights and data protection.
Customers who wish to report a particular situation can contact Fribourg Olympic.
Professional recordings, live broadcasts, or commercial exploitations made by spectators are prohibited without authorization.
24. VIP services, Hospitality, and private events
24.1 Reservation
A request for a box, VIP space, or private event only becomes binding after written confirmation from Fribourg Olympic.
An offer or quote may notably provide for:
24.2 Number of participants
The customer must communicate the final number of participants within the indicated period.
When the actual number of participants is less than the number reserved, the agreed amount remains due.
Any increase is subject to available capacity and may result in additional billing.
24.3 Cancellation by the customer
Unless specific conditions appear in the offer, the following cancellation fees may be applied to Hospitality services and private events:
Expenses already incurred specifically for the reservation may be billed in addition when they exceed these amounts.
The specific conditions appearing in the quote or reservation confirmation prevail.
24.4 Modification by the customer
Any request for modification is subject to the agreement of Fribourg Olympic.
A modification may result in an adjustment of the price, services, or cancellation conditions.
24.5 Catering and allergies
The customer must communicate allergies, intolerances, and important dietary requirements early enough.
Fribourg Olympic and its partners take reasonable measures to take into account the information communicated, but cannot guarantee the total absence of traces of allergens.
24.6 Damages
The customer is liable for damage caused to the premises, equipment, or facilities by themselves, their guests, employees, or service providers.
25. Customer’s responsibility
The customer is responsible for:
The customer must compensate Fribourg Olympic for damages directly caused by a culpable violation of their obligations.
26. Responsibility of Fribourg Olympic
Fribourg Olympic is liable for direct damages caused intentionally or by gross negligence, as well as in other cases where liability cannot be excluded by law.
Within the limits permitted by law, Fribourg Olympic excludes its liability for:
Liability in case of injury to life, body, or health remains governed by mandatory legal provisions.
27. Force majeure
Fribourg Olympic is not responsible for a delay, modification, interruption, or non-performance caused by an event reasonably beyond its control.
The following may notably constitute cases of force majeure:
Fribourg Olympic will take reasonably possible measures to limit the consequences of the situation.
28. Data protection
Personal data are processed in accordance with Fribourg Olympic’s privacy policy and, where applicable, the policies of the payment, ticketing, or sales platforms used.
Data may notably be processed to:
29. Intellectual property
Brands, logos, photographs, videos, texts, graphics, and other content related to Fribourg Olympic are protected.
No purchase of a product or ticket grants the customer any commercial use rights over these elements.
Reproduction or exploitation of Fribourg Olympic’s brands and content requires prior written authorization.
30. Customer Service and Complaints
All questions or complaints should be addressed to:
Fribourg Olympic Basket
Chemin St-Léonard 7
1700 Fribourg
Switzerland
Email: info@fribourg-olympic.ch
Phone: +41 26 322 08 53
The customer is asked to provide:
If a purchase was made on an external platform, certain requests, particularly technical or payment-related ones, may need to be addressed directly to that platform.
31. Modification of the GTC
Fribourg Olympic may modify these GTC at any time.
The applicable version is the one accepted by the customer at the time of their order.
Any subsequent modification does not apply retroactively to an already concluded order, unless:
32. Partial Invalidity
If any provision of these GTC is declared invalid, unlawful, or unenforceable, the other provisions remain valid.
The provision concerned shall be replaced, to the extent permitted, by a valid provision producing an economic and legal result as close as possible to the initial objective.
33. No Waiver
Fribourg Olympic’s failure to immediately exercise a right does not constitute a waiver of that right.
34. Applicable Law
These GTC and contracts concluded with Fribourg Olympic are subject to Swiss substantive law, to the exclusion of its conflict of laws rules.
Mandatory provisions protecting consumers remain reserved.
The United Nations Convention on Contracts for the International Sale of Goods is excluded to the extent permitted by law.
35. Jurisdiction
Subject to mandatory jurisdictions provided by law, the competent courts of the Canton of Fribourg shall have exclusive jurisdiction over any dispute arising from these GTC or a contract concluded with Fribourg Olympic.
When the customer is a consumer, mandatory jurisdictions provided by Swiss law remain reserved.
36. Language Version
These GTC may be translated into several languages.
In case of divergence of interpretation, the French version prevails, subject to mandatory legal provisions.
37. Contact
Fribourg Olympic Basket
Chemin St-Léonard 7
1700 Fribourg
Switzerland
Email: info@fribourg-olympic.ch
Phone: +41 26 322 08 53
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